Returns & Exchanges

At AquaPureFilters, we stand behind the quality of our water filtration systems and offer a 30-day satisfaction guarantee. If your product is unused and in its original packaging, you are eligible for a full refund or exchange to ensure your home has the cleanest water possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the filtration unit and all included components in the original box, ensuring the RMA number is clearly marked on the exterior.

• 3.
  Ship the Item

  Send your package via a trackable shipping service to our distribution center; we recommend insuring the shipment for its full value.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned filter for completeness, we will process your refund to the original payment method within 5-7 business days.