Frequently Asked Questions
Everything you need to know about our premium home water filtration systems.
How often should I replace my AquaPure filter cartridges?
For optimal performance and water quality, we recommend replacing your filters every 6 to 12 months, depending on your household water usage and local water quality.
Do you offer free shipping on domestic orders?
Yes, we provide free standard shipping on all orders over $75 within the continental United States. Orders are typically processed within 1-2 business days.
Are your filters compatible with other major brands?
Many of our universal series filters are designed to be compatible with standard 10-inch and 20-inch housing units. Please check the product specifications or contact support to confirm compatibility with your specific system.
What is your return policy for installed systems?
We offer a 30-day satisfaction guarantee. If the system has not been installed, you can return it for a full refund. For systems that have been installed, we offer a partial refund or exchange if the product is found to be defective.
How do I know which filtration system is right for my home?
We recommend starting with a home water test kit to identify specific contaminants. Based on your results, you can choose between our Under-Sink, Countertop, or Whole-House filtration solutions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm.